These are the questions that we receive most frequently however if your query is not answered here, please don’t hesitate to contact us – we are happy to help.

1) What is the "Try and Buy" Service?
This service entitles you to try-out your purchases at the time of delivery, pay only for what you like and return the rest on-the-spot. Try and Buy is a paid service, available on most of the products and in all cities. You can enter the pin code on a product page to check service availability. To avail the service, please ensure that you tick the 'Try and Buy' box on check-out page and choose the delivery address where you are comfortable trying the product. Terms of service may differ for new customers.
Try and Buy will not be available during big sale days; We will re-offer the service.

2) How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?
If you receive an e-mail, a call from a person/association claiming to be from Stylokart seeking sensitive confidential information like a debit/credit card PIN, net-banking or mobile banking password, we request that you never provide such confidential and personal data. We at Stylokart or our affiliate logistics partner will never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

3) How will I identify a genuine appointment letter?
Please beware of the fraudulent individuals/agencies that are enticing job seekers by promising them career opportunities at Stylokart in lieu of 1.) recruitment fee 2.) processing fee 3.) security deposit 4.) software or equipment charges 5.) on-boarding charges etc. Please be cautious that, Stylokart will never ask for any fee in exchange for an offer letter or interview calls. All offer related communications are sent from an official Stylokart email id only.

4) How do I cancel the order, I have placed?
Order can be canceled before it is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Orders' section under the main menu of your Website then select the item or order you want to cancel. In case you are unable to cancel the order from'My Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account, if the order amount was paid online.

5) How do I create a Return Request?
You can create a Return in three simple steps
Tap on MyOrders
Choose the item to be Returned
Enter details requested and create a return request
I have created a Return request. When will the product be picked up?
Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.

Returns and Exchange
You can return/exchange your orders in Stylokart Exchange itemReturn item

1) What is Stylokart Return and Exchange Policy? How does it work?
Stylokart’s returns and exchange policy gives you an option to return or exchange items purchased on Stylokart for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request. Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Stylokart credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

The following EXCEPTIONS and RULES apply to this Policy
Stylokart undergarments products are not being returned or exchanged at any cost. So be careful while choosing the color and size.

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact [except undergarments]

Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well Stylokart will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake Stylokart would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

Shipping, Order Tracking & Delivery
You can track your orders in Stylokart Track orders

1) What is Stylokart Shipping Policy?
We strive to deliver products purchased from Stylokart in excellent condition and in the fastest time possible.
If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online. If you return an order delivered to you, order shipping charges will not be refunded. However if you self-ship your returns, we will reimburse self-shipment charges based on Stylokart Returns Policy. For accounts whose return behavior violate our fair usage policy, a delivery charge will be levied on all orders, irrespective of order value.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

2) What is Stylokart’s Fair Usage Policy?
We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.

3) How do I check the status of my order?
Please tap on “My Orders” section under main menu of Website to check your order status.

4) How can I check if Stylokart delivers to my PIN Code?
You can find out if Stylokart delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

5) How are orders placed on Stylokart delivered to me?
All orders placed on Stylokart are dispatched through our own courier service-. Logistics or through other courier partners such as Blue Dart, Delivery Etc.

6) Does Stylokart deliver products outside India?
Yes. At this point, Stylokart delivers products everywere in the world.

7) How can I get my order delivered faster?
If you are ready to pay the complete expense of fas corrior then we are ready to deliver fastly in sense..

8) I have received a partial item/partial order or an Untenanted/Void packet?
Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
Please do not use the item for which claim is being raised.
You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users
The refund for prepaid/Cash on delivery orders will be done after the investigation
You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box(if any)
If a pilferage delivery was received, pilferage claims must be made the same day.

Cancellations and Modifications
You can cancel your orders under Stylokart Cancel item

1) What is Stylokart’s Cancellation Policy?
You can cancel an order until it has not been packed in our Warehouse on Website .This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made

2) Can I modify the shipping address of my order after it has been placed?
Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order’ section of Website

3) How do I cancel my Order?
Tap on “My Orders” section under the main menu of your Website and then select the item or order you want to cancel.

Payments

1) How can I pay for my order at Stylokart?
We support the following payment options at Stylokart

2) What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-15 working days, after we receive a confirmation from the bank.

3) I am being charged GST amount on my order. What is GST?
GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price.

4) How is the GST amount decided?
Following rules will govern whether or not additional GST will be applicable on the products purchased by you:
GST applicability: For a product, if the fulfillment is done on or after July 1st, 2017 and total discount percentage is more than 19% of MRP, then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.
GST amount: If applicable, the amount of GST collected from customer depends on category
Apparel/Clothing: Max 12% of net payable (MRP - product discount - coupon discount) will be collected from the customer.
Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to shipping charges collected from the consumer under Stylokart shipping policy.

E-mail verification policy

1) What is Stylokart’s E-mail verification policy?
We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal policies. Therefore, please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that you provided while registering. Stylokart verifies the email addresses to ensure important communication about orders and shipments are reaching our customers. Email addresses that have an invalid domain, no mail server, or no mail box, fail the verification processes set by Stylokart and Stylokart reserves the right to disable any cash on delivery option for orders placed from such accounts that fail the email verification process.